Refund & Cancellation Policy
Last updated: October 16, 2026
Nothing is charged until you hire
Posting a job, browsing jobs, and submitting or receiving proposals are all free. A company is only asked to pay once it accepts a freelancer's proposal, which creates an escrow hold and a checkout link. Until that point, no money has moved and there is nothing to refund.
Cancelling before you pay
A company may close a job listing, reject a proposal, or simply not complete checkout at any point before paying into escrow, with no charge and no refund needed. A freelancer may withdraw a proposal at any time before it is accepted.
Funds are held in escrow
Once a company pays, the full amount (the agreed budget plus Taskora's platform fee) is held in escrow, not paid out to anyone. It is released to the freelancer only once the company accepts the delivered work, or as part of a dispute resolution below.
Cancelling after a hire
Once a proposal is accepted and escrow is funded, cancelling is handled as a dispute: either the freelancer or the company can raise one. Taskora reviews the job brief, the delivered work (if any), and the chat history between both parties before resolving it.
Refund outcomes
A dispute resolves one of three ways: pay the freelancer in full, refund the company in full, or split the escrowed amount by an agreed share between the two. A full refund returns the company's entire funded amount, including the 10% platform fee paid at checkout.
How a refund reaches you, and turnaround time
Approved refunds are processed within 7 working days. They are credited to the client's Taskora wallet by default, or, on request, transferred directly to the client's bank account instead, which may take an additional 3-5 working days to reflect depending on the bank. A freelancer's payout, once released, is sent directly to their provided bank account or wallet, with no separate request needed.
Questions about a refund
Contact Taskora support at zain@taskora.pk or 0333-4451834. Registered office: Ground Floor P-17, Street No. 3, Rehman Pura, Sargodha Road, Faisalabad, Pakistan.